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Return and warranty rules

Jokermen Return And Exchange Policy:

1. How to return an item:

  • Login to your account and go to "My Orders".
  • Click on the "Exchange/Return" button next to the order you want to return.
  • Select the item(s) you want to return, the reason for return, and the quantity.
  • Choose your preferred shipping method and note down the return code.
  • You can find the return code on your "My Orders" page and in the notification message sent to your mobile phone.
  • Pack the item(s) with the return code and the invoice in a secure package.
  • You have 15 days from the date of delivery to return the item(s).
  • You need to deliver the package to the cargo branch within 7 days from the date you receive the return code.

2. Return and exchange policies:

  • You have 15 days to return or exchange your order.
  • The item(s) must be unused, unwashed, and free from any odor, stains, tears, or missing accessories.
  • Fill out the "Return Request Form" or "Exchange Request Form" on the back of the Product Return Form sent with your order.
  • The invoice is mandatory for returns. Make sure to send your products with the invoice and ensure it is securely placed in the package.
  • You must send the items you want to return or exchange via cargo for fast and accurate service. If a promotional product is not returned, the promotional discount amount will be deducted from the product price.
  • Returns cannot be processed if the deadlines are exceeded. Order cancellation is only possible if the order has not been shipped.
  • Return conditions apply to orders that have been shipped. You can contact customer service at +90 545 349 02 11 for details on whether your order has been shipped.
  • After contacting customer service, you will be provided with a return address according to the country in which you reside.

3. Which items can be returned:

  • You can return all or some of your items within 15 days from the date of delivery, provided they are in their original packaging, unused, and with their tags attached.

4. Return process:

  • You will be notified by email when your return shipment reaches us and the approval process is complete. We will then immediately begin processing your refund.
  • Depending on your bank's payment processing procedures, it may take up to 15 days for the refund to be reflected in your account.
  • For orders placed with cash on delivery, our Customer Service Center will contact you by phone, SMS, or email to request your bank account information.
  • For orders placed with a credit card, the refund amount will be directly deposited into the bank account you used.
  • NOTE: Service charges (cargo and cash on delivery fees, etc.) are fees collected by the cargo company and cannot be refunded.

5. Tracking your returned items:

  • You will be notified by email and SMS as soon as your returned items reach us.

6. Refunds for installment payments:

  • Refunds for orders placed in installments will be made to your credit card as the total purchase amount. This payment, made by jokermen.com in a single lump sum, will be reflected on your statement as a minus (-) and a plus (+) amount for the month in which the installment was made, as per bank procedures.

7. Exchanging items:

  • You can return the item(s) you want to exchange within 15 days from the date of delivery, provided they are unused, unsoiled, unaltered, with their accessories (if any), gift (if any), and box (if any, undamaged). You can complete your exchange process via "My Account > My Orders / Exchange - Return" button. All cargo fees for exchanges (except for promotional products) are covered by our company. You can exchange the product with a headscarf-dress campaign in your cart.
  • Do not create a new order for exchange or contact our company by phone to request product reservation. Your exchange will be processed within 48 hours if the product you requested is in stock. It will be sent to your address without any cargo fee. If the product you want is not in stock, our customer service will call you to exchange or return it with another product. You will be informed by SMS when your exchanged product is shipped.
  • NOTE: If the item(s) you send for exchange are older than 15 days, used, have lost their saleability, have a damaged box (if any), are missing their invoice, accessories (if any), or gift, the product will not be accepted and will be sent back to you with a message and a counter-payment.
  • If you want to send the item(s) you want to exchange with a cargo company that we do not have an agreement with, you will have to pay the cargo fee. Otherwise, the product will not be accepted and will be returned to you.
  • For missing and damaged products, our company must be informed within 48 hours. Otherwise, your request will not be met.
  • Exchange is a one-time process. After a single exchange, no further exchanges can be made, and your return process will be completed.
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8. Cancelling your order:

  • You can cancel your order by calling our Customer Service Center with your order number and contact information.

9. Refund for cancelled order:

  • If your cancelled order has not yet been shipped, the full amount paid, including the shipping fee, will be refunded.

10. Re-creating a cancelled order:

  • You can place a new order at any time if the products you have selected are in stock. If they are not in stock, you can click on the "Notify Me When In Stock" button to receive email notifications about the product stock.