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LegalPrimary information
Article 1 Seller Information
Article 1.1 – Seller
the address:
+90 545 349 02 11 Tel:
Merces:000000000000000
Article 1.2 - Buyer
A person who is a member of the shopping site www.jokermen.com.tr as a customer. The address and contact information used while members shall prevail
Article 2 Features of the product offered for sale
The basic features of the goods or services are available at www.jokermen.com.tr. You can review the key features of the product during the campaign.
The prices listed and announced on the website are the selling price. Prices and promises posted are valid until updated or changed. Prices announced periodically are valid until the end of the specified period.
It consists of type, quantity, brand/model, colour, number of goods/product/service, selling price, method of payment and information at the time of completion of the order.
Shipping fees, which are the cost of shipping the product, will be paid by the buyer and are non-refundable.
Article 3 General Provisions
3.1) The Buyer acknowledges that he has read and communicated the preliminary information regarding the basic characteristics of the product subject to the contract, the selling price, method of payment and delivery on the website www.jokermen.com.tr and gives the necessary confirmation electronically. buyer; By confirming this preliminary information electronically, the Seller confirms that the address to be given by the Seller to the Buyer, the essential features of the Products ordered, the price of the Products including taxes, and payment and delivery information have been obtained accurately and completely. , before the time of decades of distance.
3.2) The product subject to the contract is delivered to the shipping company to be delivered to the buyer or person/organization at the address indicated during the period indicated in the initial information on the website, depending on the distance to the buyer’s place of residence for each product, provided that the legal period does not exceed 30 days, and the Sending him on his way with interest.
3.3) The Seller cannot be held responsible for non-delivery of the ordered product to the Buyer due to any problems the shipping company may encounter while delivering the product to the Buyer.
3.4) The Seller is responsible for delivering the product subject to the contract intact and complete in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
3.5) The Seller may supply a different product of the same quality and price by informing the Buyer and obtaining his express consent before the expiration of the contractual performance obligation.
3.6) If the Seller is unable to fulfill his contractual obligations due to the impossibility of fulfilling the product or service subject to the order, he must notify the Consumer of this situation before the expiration of the contractual performance obligation and return the total price to the Buyer within a period of 10 days.
3.7) For delivery of the product, this preliminary information form must be confirmed electronically. If for any reason the price of the Product is not paid or is canceled in the bank records, the Seller is deemed to be released from the obligation to deliver the Product.
3.8) After delivery of the Product, if the relevant bank or financial institution does not pay the Product price to the Seller due to unfair or illegal use of the Buyer's credit card by unauthorized persons, which is not due to the Buyer's responsibility in the event of an error, it will reserve The buyer receives the product within 3 days, provided that it is delivered to him and must return it to the seller within this period. In this case, the shipping costs return to the buyer.
3.9) If the Seller is unable to deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation or interruption of transportation, the Seller is obliged to notify the Buyer of the situation. In this case, the Buyer may exercise one of his rights to cancel the order, replace the product subject to the contract with a similar product, if available, and/or postpone the delivery period until the disabling condition disappears. If the buyer cancels the order, the payment will be made in cash and a lump sum within 10 days. For payments made by the Buyer via credit card, the product amount will be returned to the relevant bank within 7 days after the order is canceled by the Buyer. Since the reflection of this amount in the Buyer's accounts after returning to the bank is entirely related to the banking transaction process, the Buyer understands that it will not be possible for the Seller to intervene in any way due to possible delays and that it may take an average of 2 to 3 weeks for the amount to be reflected. Which the seller returned to the credit card in the buyer's account by the bank that actually accepts it.
4.0) The seller periodically organizes campaigns on product prices. These campaigns are for a specific period of time and are valid within the scope of the campaign terms. The Seller has the right to make any updates to the campaign terms and terminate the campaign early.
Article 4 Right of withdrawal
buyer; In contracts for the sale of goods at a distance, the right to withdraw from the contract can be exercised by rejecting the goods within 14 (fourteen) days from the date of delivery of the product (excluding tickets for concerts and events) to the person/organization at the indicated address, without incurring any legal liability. Or criminal, without providing any justification. The withdrawal period may vary depending on product groups. Returns/exchanges cannot be accepted for health and personal hygiene products that cannot be reused. For evening dresses and gowns, the withdrawal period is one day from the date of receipt of the product. In distance contracts related to the delivery of goods, this period begins from the date of signing the contract. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the consumer's consent before the expiration of the right of withdrawal. Expenses arising from the exercise of the right of withdrawal shall be borne by the Seller.
In order to exercise the right of withdrawal, written notification must be sent to the Seller by registered mail, fax or e-mail within 14 days and the product must not have been used within the provisions of Article 5. If this right is exercised.
A) Product invoice delivered to the third party or buyer, (If the invoice for the product to be returned is a company, it must be sent with the return invoice issued by the organization when it is returned. The order is returned invoiced. The issuance of an invoice on behalf of organizations cannot be completed unless a return invoice has been issued.)
b) return form,
c) Products to be returned must be delivered complete and undamaged, along with their standard box, packaging and accessories, if any.
d) The seller or provider is obligated to return all amounts collected for the product during the specified right of withdrawal period, starting from the date of receiving the notification that the consumer has exercised his right to withdraw. Expenses incurred for transporting and delivering similar goods to the consumer are non-refundable as these services are provided to the buyer for delivery of the product.
e) If the value of the goods decreases or their return becomes impossible for a reason arising from the fault of the buyer, the buyer is obliged to compensate the seller's damages in proportion to the fault.
f) If the maximum campaign amount set by the Seller falls below this due to exercising the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
g) The shipping fees paid when sending the returned product back to the seller due to the right of withdrawal belong to the seller, if the request to return the product is submitted using the shipping code specified by the system. If the buyer sends the return package with a shipping company other than the specified return shipping company, he is obligated to cover the costs arising from the return.
h) If you want to pay for your order at your door in cash or by debit card, you can use the “Payment at Door Service”, which is an additional service provided by the shipping company. The service fee for the cash on delivery option, which is a payment service provided by the shipping company, is up to the shipping company. If the product is returned, this service fee, for which the seller is not responsible, is non-refundable. You can return the products you want to the address provided to you by customer service.
Article 5 Products for which the right of withdrawal cannot be exercised
Goods prepared in accordance with the Buyer's clearly personal wishes or needs, which are not suitable for return by their nature and are at risk of deteriorating rapidly or are likely to expire, and Goods containing protective elements such as packaging, tape, sealing and packing that have been opened; Products that are not suitable for return in terms of health and hygiene, products that are mixed with other products after delivery and cannot be separated due to their nature, goods or services whose prices change according to financial market fluctuations and are not subject to the control of the seller or supplier, and periodicals such as newspapers and magazines, with the exception of those provided within Scope of the subscription agreement, or services that are immediately performed in electronic form or intangible goods that are immediately delivered to the consumer, the implementation of the services is initiated with consent. The consumer, before the expiry of the right to withdraw and return audio or video recordings, programs and computer consumables, provided that the buyer has opened the packaging
In carrying out this preliminary information, consumer arbitration committees and consumer courts are authorized at the place where the buyer purchased the goods or services and at his place of residence, up to the value declared by the Ministry of Industry and Trade.
The seller can submit his complaints and objections to T.R. Within the financial limits determined by the Ministry of Industry and Trade in December of each year, the consumer can raise his problems to the arbitration committee or consumer court in the place where he purchased the goods or services or his place of residence. .
This preliminary information is provided for business purposes.
Distance sales contract
Article 1 - Parties
1.1 – Seller
the address: ------------------------------------------------ ---
+90 545 349 02 11 Tel:
Email address: in@jokermen.com.tr
1.2 – Jupiter
A person who is a member of the shopping site www.jokermen.com.tr as a customer.
The address and contact information used while members shall prevail.
Article 2 - Subject
The subject of this contract is Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation of Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product whose qualities and selling price are specified below, which the Buyer ordered electronically from the Seller’s website www.jokermen.com.tr and the rights and obligations of the parties are determined in accordance with For its provisions.
Article 3 - Product subject to the contract
It consists of type, quantity, brand/model, colour, number of goods/product/service, selling price, method of payment and information at the time of completion of the order.
Article 4 - General Provisions
4.1 The Buyer, on the website www.jokermen.com.tr, the basic characteristics of the product subject to the contract, the selling price including all taxes, method of payment, delivery and the fact that the Buyer will cover its expenses, the period in which delivery will take place, the full trade name, full address and contact information of the Seller He declares that he has read the preliminary information, is aware of it, and has provided the necessary confirmation electronically.
buyer; By confirming this contract electronically, he confirms that he has accurately and completely obtained the title, essential features of the products ordered, the price of the products including taxes, payment and delivery information that the Seller must provide to the Consumer before concluding it. From decades of distance.
4.2 The product subject to the contract will be delivered to the buyer or person/organization at the address indicated within the period specified in the initial information on the website, depending on the distance of residence of the buyer for each product, provided that this does not exceed the legal period of 30 days. Any delivery-related shipping charges set forth in Section 3 will be borne by the Buyer and will be reflected on the order invoice as “Shipping Charges.”
4.3 If the product subject to the contract is to be delivered to a person/organization other than the Buyer, the Seller cannot be held liable if the person/organization to be delivered does not accept the delivery.
4.4 The Seller cannot be held responsible for non-delivery of the ordered Product to the Buyer due to any problems the shipping company may encounter while delivering the Product to the Buyer.
4.5 The Seller is responsible for delivering the product subject to the contract intact and complete in accordance with the qualifications specified in the order and with the warranty documents and user manuals, if any.
4.6 The Seller may offer a different product of the same quality and price to the Buyer before the expiration of the contractual performance obligation, provided that this is based on a justifiable reason.
4.7 If the Seller is unable to fulfill its contractual obligations in the event of the impossibility of the product or service subject to the order, it will notify the Consumer of this situation before the expiration of the contractual performance obligation and may supply a different product of the same quality and price to the Buyer.
4.8 For delivery of the Product subject to the Contract, a signed copy of this Contract must be delivered to the Seller and the price must be paid by the Buyer's preferred payment method. If for any reason the price of the Product is not paid or is canceled in the bank records, the Seller is deemed to be released from the obligation to deliver the Product.
4.9 The Buyer accepts and undertakes that the credit card information entered into the system during shopping is correct and that he is responsible for all legal and criminal liabilities arising from the use of this credit card. After the product is delivered, if the relevant bank or financial institution does not pay the product price to the seller due to unfair or illegal use of the buyer's credit card by unauthorized persons, which is not due to the buyer's fault, the buyer will have 3 days to pay for the product. , provided that it is delivered to him/her and must be sent to the seller within . In this case, shipping costs are borne by the buyer. If Buyer does not send the Product back, Seller accepts and undertakes that if for any reason the Product price is not charged to the credit card or the Product price is returned to the credit card, the Product price will be transferred to the credit card. The seller's bank accounts without any warning being required.
4.11 The points that the seller gives to the customer through the campaign are valid for one purchase only. These points are non-refundable even if the product is returned.
For payments made by the Buyer via credit card, the product amount will be returned to the relevant bank within 7 days after the order is canceled by the Buyer. Since the reflection of this amount in the Buyer's accounts after returning to the bank is entirely related to the banking transaction process, the Buyer acknowledges that it will not be possible for the Seller to intervene in any way due to possible delays and that it may take an average of 2 to 3 weeks for the amount to be reflected. Which the seller returned to the credit card in the buyer's account by the bank that actually accepts it.
Article 5 - Right of withdrawal
The Buyer has the right to withdraw within 14 days of delivery of the product subject to the contract to himself or to the person/organization at the address indicated, without having to provide any reason.
However, product returns cannot be taken for products specially prepared for the buyer, offered for sale and/or imported for certain days such as New Year's Eve, holidays, Mother's Day, promotional products and campaigns; Buyer completes the purchase by accepting these terms.
In order to exercise the right of withdrawal, the Seller must be notified by fax or e-mail within the period specified for the changed product groups and the product must not have been used within the provisions of Article 7. If this right is exercised.
A) Product invoice delivered to the third party or buyer, (If the invoice for the product to be returned is a company, it must be sent with the return invoice issued by the organization when it is returned. The order is returned invoiced. The issuance of an invoice on behalf of organizations cannot be completed unless a return invoice has been issued.)
b) return form,
c) Products to be returned within the specified return period must be delivered complete and undamaged, along with the standard box, packaging and accessories, if any. The price of the product will be returned to the buyer within 14 days after the seller receives these documents.
The shipping cost of the product returned under the right of withdrawal will be covered by the seller for domestic orders.
When the Product is returned to the Seller, the original invoice provided to the Buyer during delivery of the Product must also be returned (to ensure consistency in our accounting records if an invoice is not sent with or to the Product). Seller within 5 days after sending the product, the return will not be processed, the product will be sent back to the buyer in the same way with corresponding payment. The phrase “Return Invoice” will be written on the invoice that will be returned with the product and signed by the buyer.
d) You can return the products you want to the address specified at https://www.Jokermen.com/yardim/.
Article 6 - Products for which the right of withdrawal cannot be exercised
Goods prepared in accordance with the Buyer's clearly personal wishes or needs, which are not suitable for return by their nature and are at risk of deteriorating rapidly or are likely to expire, and Goods containing protective elements such as packaging, tape, sealing and packing that have been opened; Products that are not suitable for return in terms of health and hygiene, products that are mixed with other products after delivery and cannot be separated due to their nature, goods or services whose prices change according to financial market fluctuations and are not subject to the control of the seller or supplier, and periodicals such as newspapers and magazines, with the exception of those provided within Scope of the subscription agreement, or services that are immediately performed in electronic form or intangible goods that are immediately delivered to the consumer, the implementation of the services is initiated with consent. The consumer before the expiration of the right of withdrawal and return of audio or video recordings, software and computer consumables, provided that the packaging is opened by the buyer, which is not possible due to the regulation.
Article 7 – Debtor’s negligence
In the event of default by Buyer, Buyer agrees to pay Seller's losses and damages arising from late performance of the debt. In cases where the Buyer's default is due to the Seller's fault, the Buyer will not be obligated to satisfy any claims for loss or damage.
Article 8 - The competent court
In carrying out this preliminary information, consumer arbitration committees and consumer courts are authorized at the place where the buyer purchased the goods or services and at his place of residence, up to the value declared by the Ministry of Industry and Trade.
The seller can submit his complaints and objections to T.R. Within the financial limits determined by the Ministry of Industry and Trade in December of each year, the consumer can raise his problems to the arbitration committee or consumer court in the place where he purchased the goods or services or his place of residence.
This preliminary information is provided for business purposes.
Please note: Before signing the shipping report, please check whether your goods package is damaged due to transportation. If your package is damaged for any reason, return your shipment to the shipping authority for filing a report without signing any documents related to the delivery. Your new products will be sent by us immediately. If products are received with damaged shipping packaging, Jokermen.com is not responsible for damage or loss of products inside.
modakeys Ticket Sales Policy
. Our goal as (“Jokermen”) is; Our goal is to make sure you can access the tickets you want as quickly as possible by streamlining your ticket purchasing transactions with a simple and easy process. This sales policy also forms part of our terms of use. When you become a member of our website and/or purchase tickets, we indicate that you have read and understood the provisions of the Sales Policy and you will be deemed to have accepted its content. We recommend that you contact us if you have a request or complaint that violates the provisions of the Sales Policy.
Ticket terms and conditions
1. modakeys, as an authorized ticketing agency, sells tickets on behalf of the “organiser, event venue, club or theatres” (each hereinafter referred to as the “Event Organiser”) organizing the event for which you have purchased the ticket, and you bear the fees. However, the service charge per ticket has no right or authority to determine ticket prices or seating locations. The person purchasing the Ticket represents and warrants that he or she has purchased the Ticket exclusively for his or her personal use, without any commercial purpose, and that he or she will not use the Ticket for any business or commercial activity, except as expressly permitted by the Event Organizer or its representatives. To give an example in this context, the purchased ticket cannot be sold to third parties in any way, nor can the ticket be offered for sale for an additional fee or in any other way; The purchased ticket cannot be used for other promotional or commercial purposes, including advertising, contests and sweepstakes. Selling or attempting to sell a ticket at a higher price than the stated price constitutes a justifiable reason for booking and/or cancellation of the ticket, without entitlement to any refund or other demands.
2. When purchasing tickets from Jokermen, you are entitled to purchase a pre-determined limited number of tickets for each event. This practice is intended to prevent unfair ticket purchases. Ticket purchases may be limited to a certain maximum per person and/or per credit card, and for some events, there may also be limits per household. modakeys reserves the right to unilaterally cancel tickets purchased above the maximum quantity without prior notice.
3.Tickets are generally sold through various distribution points such as the Internet, call center and retail sales points. Because all sales channels access the same ticket aggregator, tickets to popular events can sell out quickly. In some cases, additional tickets may be offered prior to the event, but Jokermen has no control over such capacity or ticket availability and/or makes no guarantee in this regard.
4. When selecting the option to have purchased tickets delivered via “Courier Mail”, you must be at the delivery address on the day of delivery and present photo identification. For security purposes, the delivery company may not deliver to anyone other than the credit card holder. If an address outside the delivery areas is provided, delivery cannot be made. The delivery form will be signed during delivery.
5. You are responsible for checking and retaining your tickets. When you receive your tickets, please keep them in a safe place. Please note that tickets may become damaged and unusable due to direct sunlight or heat.
6. Event dates may be changed or canceled from time to time by the event organizer for various reasons. In this case, the procedure to be applied is determined and announced by the organizers. modakeys does not accept any responsibility for event cancellation and/or event date change. It is your responsibility to inform you whether the relevant event has been canceled or of the new date and time of the rescheduled event. If an event is canceled or rescheduled, we will make reasonable efforts to notify ticket holders of such cancellation or change, provided the necessary authorization is obtained from the event organizer. However, we make no commitment and/or guarantee that ticket holders will be notified of the cancellation or change prior to the event date.
7. As a general rule, all ticket sales are final. If tickets sold are lost, stolen, destroyed or damaged in any way, the ticket will not be replaced, a new ticket printed or refunded. Except for event cancellation, tickets sold cannot be cancelled, changed or refunded in any way after the sale. Additionally, in cases where a ticket holder cannot attend the re-dated event, ticket holders may be refunded. Refund amounts are limited to the fees written on the ticket purchased and the related service fees applied to each ticket, and no processing or other fees can be requested. However, if the event is canceled or postponed, the event organizers have the right to impose certain restrictions on the refund conditions and to make changes to the program without any obligation to refund or change the value of the tickets. It is the responsibility of our customers to adhere to the refund request deadlines and other instructions specified by the Organizer in relation to refunds. In this context, Jokermen does not bear any responsibility. In order to receive a refund for canceled and postponed events, tickets must be sent to the modakeys address via courier.
8. Tickets are issued in accordance with the rules and regulations of the respective venue and event organiser. If you violate any of these rules and regulations, cause harm or nuisance, or exhibit illegal and/or criminal behaviour, the Venue Representative or Event Organizer has the right to remove you from the Venue or not allow you to enter the Venue.
Security checks may be carried out at the venue from time to time to ensure the safety of customers.
9. Entry and exit to the event venue shall be in accordance with the rules and regulations determined by the event organizer and event venue. The general principle is not to exit and re-enter the event venue after ticket control. Whether those who are late to the event will be allowed into the event venue during an appropriate break in the event depends entirely on the rules and regulations set by the event organizer and may vary depending on the event organizers. modakeys makes no guarantees regarding acceptance of customers who arrive late.
10. The use of cameras or recording equipment is subject to the rules and regulations determined by the event organizer. For this reason, bringing cameras or other recording equipment, laser pens and cell phones to the event venue may be prohibited.
11. Event organizers may prohibit animals from entering the event area, with the exception of guide dogs for persons with disabilities.
12. Event organizers may prohibit food and drinks brought into the event venue by customers from outside.
13. The event venue, the event organizer and Jokermen do not bear any responsibility for the personal belongings of customers.
14. The ticket holder is entitled to only one place for the value written on the ticket, and the event venue or event organizer reserves the right to grant the ticket holder a place different from the place stated on the ticket.
15. modakeys has no other obligation, liability or responsibility in relation to tickets/ticket sales and/or events, other than the price written on the ticket and the relevant service fees. Customers accept, declare and covenant in advance that modakeys' liability is limited to this article and that they will not accept Jokermen as liable, under any name, beyond the limit of liability in this article.
16. Please note that if you wish to receive any information from Jokermen regarding your ticket purchase, you must retain your reference number as you will need to inform us of the reference number given to you while completing your transaction.
17. All these terms and conditions are subject to Turkish law.
18. The Jokermen website has been prepared in languages other than Turkish. In case of any differences and/or inconsistencies between texts in Turkish and other languages, the Turkish text shall prevail.